Return, Refund & Replacement Policy

1. 7 Days Easy Return

Customers can request a return or replacement within 7 days of delivery if they are not satisfied with the purchased refurbished iPhone, subject to the conditions below.

2. Eligible Return Conditions

• The device must be returned in the same condition as received.
• The IMEI number must match the original order.
• All accessories provided with the phone must be returned.
• The device must not have physical or liquid damage caused after delivery.
• The device must not be tampered with or opened by an unauthorized person.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within 24 hours of delivery.

Customers may be required to provide an unboxing video and photographs as proof.

4. Refund Policy

• Approved refunds will be initiated to the original payment method.
• Refund processing will begin after the returned device has been received and inspected.
• The refund timeline may depend on the payment provider or bank.

5. Replacement Policy

If a device is found defective or does not match the product description, a replacement may be offered, subject to stock availability and verification.

6. Non-Returnable Situations

Returns may not be accepted if:

• The device has been physically or liquid damaged by the customer.
• The IMEI does not match the original order.
• The device has been tampered with.
• The return request is raised after the eligible return period.

7. Contact Us

For return, refund, or replacement requests, please contact our customer support using the contact details provided on our website.

We aim to provide a fair and transparent shopping experience to every customer.